Frequently Asked Questions
Select from the categories below. Click on a question to discover its answer.
Categories
- General
- My Account
- Movie Selection
- Payment & Billing
- Watching Movies
Answer: We recommend that you use Windows Media Player 11, if you are using Windows XP/Vista. For other users, please install the latest version available for your operating system. Click here to download Windows Media Player.
Answer: Remember that a high-speed internet connection is required to watch our movies online. Ensure that there are no other programs are downloading in the background, and check to see if any other computers on your network are downloading any data. If you are still experiencing problems, here are some other tips.
1. Reboot your computer, and try again.
2. Power-cycle your Cable/DSL modem: Unplug the power cable from your modem, wait 60 seconds, plug the power cable back in, wait 30 seconds for all of the lights to start flashing, and try again.
Contact support for further assistance.
1. Reboot your computer, and try again.
2. Power-cycle your Cable/DSL modem: Unplug the power cable from your modem, wait 60 seconds, plug the power cable back in, wait 30 seconds for all of the lights to start flashing, and try again.
Contact support for further assistance.
Email Support
Email is the best way to reach our expert support staff. Click the link below to email us. Most requests are responded to within 1 hour during business hours.
Phone Support
Available 7-days a week, from 9AM-5PM CST. If an operator is not available to take your call, please send us an email.
800.291.1053
Video Tutorial
Don't know how to watch your free movie?
This step-by-step tutorial will
show you how easy it is!