Frequently Asked Questions
Select from the categories below. Click on a question to discover its answer.
Categories
- General
- My Account
- Movie Selection
- Payment & Billing
- Watching Movies
Answer: Please note that passwords are case-sensitive. Check to make sure that Caps Lock is not turned on, and try again.
If you continue to have difficulty, click here to have a new password emailed to you. The email may get stuck in your bulk/spam email folder.
Answer: After you have logged into the website, click on the My Account link. In the upper right corner, you will see a link to upgrade your account.
Answer: To cancel your unlimited membership visit www.paypal.com, log into your account, view the subscription details and then click the cancel link.
Email Support
Email is the best way to reach our expert support staff. Click the link below to email us. Most requests are responded to within 1 hour during business hours.
Phone Support
Available 7-days a week, from 9AM-5PM CST. If an operator is not available to take your call, please send us an email.
US: 1-800-291-1053
UK: 0-808-120-7618
Video Tutorial
Don't know how to watch your free movie?
This step-by-step tutorial will
show you how easy it is!